Credit tier
Free Play - 0.5 credits
Open access computer use
Household credits
Credit Rules
Know how credits work before you pay or book.
Free Play: 0.5 creditsStandard Session: 1 creditSpecialist Class: 2 creditsPremium 1:1: 6 credits60 day packs30 day membership reset
At a glance
Shared credits. Clear rules.
One balance can cover children, teens, or adults.
Different sessions use different credit amounts depending on support level, equipment use, and session type.
Core rules
Clear booking rules
Know the key points before you book, cancel, or miss a session.
Free Play: 0.5 credits
Standard Session: 1 credit
Specialist Class: 2 credits
Premium 1:1: 6 credits
Different sessions use different credit amounts depending on support level, equipment use, and session type
Walk-ins start at £20 and rise to a £40 cap
Walk-in pricing increases each time. Credits and memberships give better value
Credits are reserved when you book
Credits are used when your session starts
No-shows deduct after 10 minutes
Late arrival does not extend the session
Each booking can be rescheduled once
Admin may refund genuine exceptional cases
Credits stay with your household
Packs last 60 days
Membership credits reset every 30 days
Bookings depend on available spaces
One small 3D print included
Larger prints may cost extra
Tech Head OG credits stay valid until Tech Den Academy officially opens.
Session credit costs
Session credit costs
Credits are used based on the type of session booked.
Credit tier
Standard Session - 1 credit
Structured group session
Credit tier
Specialist Class - 2 credits
Focused skill-based session
Credit tier
Premium 1:1 - 6 credits
Dedicated one-to-one support
Specialist and Premium sessions use more credits because they involve more focused support, resources, or one-to-one time.
Walk-in pricing
Walk-ins cost more each time.
Walk-in access is available, but it is priced to suit one-off use.
Walk-in
£20
Best for a one-off visit.
First walk-in hour
Walk-in
£25
Your next paid walk-in costs more.
Second walk-in hour
Walk-in
£30
The ladder keeps rising with repeated walk-ins.
Third walk-in hour
Walk-in
£35
Regular use is better value on credits or membership.
Fourth walk-in hour
Walk-in
£40 cap
Walk-ins cap at £40 per paid hour.
Fifth and later
Why credits work better
Regular users are better on credits.
Walk-ins are there if needed, but credits and memberships are built for repeat use.
Value
Walk-in access is available, but it costs more each time.
Value
Credits and memberships give better value than walk-in pricing.
Value
One shared household balance works across children, teens, and adults.
Policy breakdown
Booking, no-show, and reschedule rules
The same rules apply across pricing, booking, account, and PC access.
Booking and cancellation policy
Credits are reserved when you book and used when your session starts.
Cancel 48 hours or more before a session for a full credit refund.
Cancel 24 to 48 hours before a session for a 50 percent credit refund.
Cancellations within 24 hours are non-refundable.
No-show policy
If you do not attend, credits are deducted after a 10 minute grace period.
Late arrival does not extend the session time.
Reschedule policy
Each booking can be rescheduled once.
Admin may refund credits in genuine exceptional cases.
Credits are reserved when you book and used when your session starts. You can cancel 48 hours or more before your session for a full credit refund. Cancellations between 24 and 48 hours receive a 50 percent credit refund. Cancellations within 24 hours are non-refundable. If you do not attend, credits are deducted after a 10 minute grace period. Late arrival does not extend the session time. Each booking can be rescheduled once. Admin may refund credits in genuine exceptional cases.
Need help first?
See the same rules elsewhere
Pricing, booking, and account use the same credit policy.